Home

Dear Apple: Your mail-clients are broken

Interessant zu sehen wie Apple reagiert wenn jemand die heilige Kuh beschmutzt anstelle seit Jahren auftretende Probleme endlich mal zu korrigieren

"Non-constructive rants or complaints" - Aha - Ich kann gar nicht so viel fressen wie ich kotzen möchte wenn ich mit irgendeinem Apple-Hochglanzprodukt in Kontakt komme und dem entsprechend war mein Posting moderat und sachlich gehalten. Die Version unten hat einige kleine Ergänzungen da hier kein Zensurwächter vorbeikommt

Es nervt gewaltig wenn man jedes neue iPhone als Mailadministrator sofort in den Logfiles erkennt und sich möglicherweise auftretende Probleme aus den Zeilen dazwischen zusammensuchen darf, normalerweise müsste man für die verschwendete Zeit jedes Mal eine Rechnung nach Cupertino schicken.

Mit Fehlermeldungen tut sich Apple generell schwer, sei es mit Volltextsuche im Finder wo einfach "Nichts gefunden" auf einem Linux-Samba-Share ausgegeben wird weil man sich ja nur mehr auf Spotlight verlässt anstatt eine Meldung "zu dumm zu suchen" auszugeben

Oder um beim Mailprogramm zu bleiben einem Anwender der seit DREI JAHREN keinen Account mehr auf einem Server besitzt zumindest bei jedem Programmstart darauf hinzuweisen auf dass er irgendwann das Konto deaktiviert

Date: Tue, 26 Apr 2011 08:48:44 -0700 (PDT)
From: communityhosts@apple.com
Subject: Apple Support Communities - Post Removed by Host

> Apple removed your post titled "Dear Apple:
> your mail-clients are broken" because it contained the following:
>
> * Non-constructive rants or complaints
>
> Best Regards,
> Apple Support Communities Staff

A copy of your message for reference:
please would you be so gently and correct your "iPhone"-product
in a way that a user will get a message if smtp-authentication
is disabled and the server rejects?

EVERYTIME a customer gets a new iPhone the same tragedy

• the phone does NOT configure smtp-auth as default
• the phone does NOT tell the user something is wrong
• the phone tries to send the same message every 5 minute
• the phone DOES NOT show the user the server-message

below the reject message of our machine and today a single customer was rejected 1632 times until now without any information, last year we had a customer with a iPhone that tried from 2010-09 until it was stolen middle of 2011-01 - *** this is not normal and really apple-clients the only with such a crappy attitude

BTW: the desktop-mail-app is also crappy

• stop copy 1.7 GB messages to drafts folder until the server crashs
• stop retry the 1.7 GB message if the server comes back
• even if you change password on the server and the client has alive connections he will copy the draft-message again until the last serverprocess has died
• wonderful, the whole iMac is unuseable too, the user has no way to stop this and in a gigabit-ethernet-lan 1.7 GB are very fast transmitted, normally the client should warn the user about selecting the wrong attachment because no mailserver out there will accept single-messages with such sizes
• stop creating different folders on imap-servers with different clients / versions, nobody needs Inbox (account-name), Inbox.... it would be enough call it simply "Inbox" and change the UI-view in the hope the mail-app knows which inbox belongs to which account and the same for Sent, Drafts, Trash
• stop defaulting to NTLM-auth (NT LAN Manager)
• stop leave the client on NTLM even if the server rejects
• START giving your customers helpful messages if something goes wrong instead thinking you applications are smart, they were never smart and i fear they will never be, the are only something beautiful and nice for low-brained users, but there are users out here (really!) who have their own brain and like apple-products for whatever reason
• STOP to decide what information the user needs for him

EVERYTIME if any client is flooding the logs or having other troubles he is using a Mac or iPhone, why this does never happen with thunderbird or even outlook 2007/2010?